Privacy Policy
This Privacy Policy explains how Keimoes Padstal (Pty) Ltd collects, uses, and discloses your personal information when you interact with our online store or otherwise engage with our business.
Commitment to Privacy
Keimoes Padstal (Pty) Ltd is committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 ("POPIA").
1. Information We Collect
We may collect the following personal information from you:
Contact Information: Name, email address, phone number, and delivery address.
Order Information: Order history, including products purchased, order dates, and delivery details.
Payment Information: Payment method used (EFT details).
Account Information: If you create an account on our online store, we may collect information such as your username and password.
2. How We Collect Information
We collect personal information directly from you when you:
- Place an order through our online store
- Create an account on our online store
- Contact us by email or phone
- Interact with us on social media
3. How We Use
Your Information We use your personal information for the following purposes:
Processing orders: To fulfill your orders, including processing payments, arranging delivery, and issuing invoices.
Delivering products: To deliver your orders to the specified address.
Communicating with you: To respond to your inquiries, provide order updates, and send you relevant information about our products and services.
Marketing purposes: To send you promotional emails or newsletters about our products and services. You can unsubscribe from these communications at any time.
4. Sharing Your Information
We may share your personal information with third parties, such as courier companies, to fulfill your orders. We do not share your personal information with any other third parties for marketing or other purposes.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: Using encryption to protect your data during transmission Implementing access controls to limit access to your information Regularly reviewing and updating our security measures
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We generally retain customer data for a period of 5 years.
7. Accessing and Updating Your Information
You can access, update, or delete your personal information by logging into your account on our online store or by contacting us at online@keimoespadstal.com.
8. Children's Privacy
We do not knowingly collect any personal information from children under the age of 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at online@keimoespadstal.com.